We want you to be happy with what you receive. If something is wrong with your order, tell us quickly and we will fix it.
Wrong, damaged or unsealed product
If you receive the wrong product or flavour, a damaged tub, or a tub with a broken seal, message us on WhatsApp within 48 hours of delivery with photos. We will replace it or refund you.
Changed your mind
Supplements are food products, so for hygiene reasons we can only take back tubs that are still sealed and unopened. Contact us within 48 hours of delivery and we will tell you how to send it back. Delivery fees are not refunded.
How refunds are paid
Refunds are sent by MTN MoMo or Orange Money to the number you used, usually within 3 working days after we receive the product back.